Terms and conditions

General information

INCA Living

CVR: 34888000
Haraldsvej 60C 1. DK-8960 Randers SØ
Tel: 7370 7020


VISA, Mastercard, MobilePay, Dankort and bank transfer. Incl. various foreign cards.
By bank transfer, you are not protected by the objection scheme.

The amount will only be deducted from your card when the item is shipped.


Shipped with either GLS or DHL Express. Prices from 60DKK. GLS only delivers in Denmark.

Right of withdrawal

As a consumer, you have a 14-day right of withdrawal when you shop with us.

The cancellation period expires 14 days after the day you received your item. If you have ordered several different items in one order, but they are delivered individually, the deadline runs from the day you receive the last item.

The deadline means that you have 14 days from receipt to notify us that you will regret your purchase. You can send an email to (insert email address) or use the standard cancellation form, which you will find at the bottom of the terms and conditions.
You can not cancel the purchase by refusing to receive the item without notifying us at the same time.

Once you have notified us that you want to cancel your purchase, you have 14 days to send the item back to us.
You must pay for the package to be returned, and you are responsible if damage occurs during transport.
The condition of the item when you send it back
If the item has lost value and it is because you have used it in a different way than what was necessary to determine the item's nature, properties and the way it works, you can only get part of the purchase amount back. The amount you can get back depends on the commercial value of the item, and in some cases it may mean that you can only get the shipping costs back.

We recommend that you send the item back in the original packaging.
If the original packaging is missing, it may lead to a decrease in the value of the item.)
Refund of the purchase amount
If you regret your purchase, you will get your money back. If the item is impaired, we will deduct the amount you are liable for.

We will refund all payments received from you, including delivery costs (however, this does not apply to additional delivery costs in cases where you have chosen a different form of delivery than the cheapest form of standard delivery that we offer), no later than 14 days from the day we has received your message that you want to cancel the agreement.
We will refund the money with the same means of payment that you used for the purchase, unless we have agreed otherwise.
We can withhold payment until we have received the item, unless you send us proof of having returned it.

The item is sent to:
Inca Living
Haraldsvej 60C 1
DK-8960, Randers SØ
We only accept packages that are sent directly to the address.

You can also cancel the purchase by notifying us and handing it in person at the above address by prior arrangement.

Right of complaint

When you shop with us as a consumer, the rules of the Purchase Act apply to purchases of goods.
This means that you have a right to make a complaint for 24 months.
If your complaint is justified, it means that you can either have the item repaired, exchanged, the money back or a reduction in the price, depending on the specific situation.

You must complain within a "reasonable time" after you have discovered the error. If you complain within two months after the error is discovered, the complaint will always be timely.
If the complaint is justified, we will refund your (reasonable) shipping costs. The item must always be sent back in proper packaging. Also remember to get a receipt for shipping so we can reimburse your shipping costs.

The item is sent to:

Inca Living
Haraldsvej 60C 1
DK-8960, Randers SØ

We only accept packages that are sent directly to the address.
When you return the item, please enclose a detailed description of the problem.

Personal data policy

We need the following information when you shop with us:
Name, address, tel. No. and email address.
We register and pass on the personal information that is necessary to be able to deliver the item to you.

The personal information is registered with INCA Adm.ApS and stored for five years, after which the information is deleted.
In addition, we collaborate with a number of other companies that store and process data. Companies process information solely on our behalf and may not use it for their own purposes.

We only work with data processors in the EU or in countries that can provide your information with adequate protection.
The data manager at www.inca-living.dk is René Ladefoged.
You have the right to be informed of what information we process about you.
If you believe that the information is inaccurate, you have the right to have it corrected. In some cases, we have a duty to delete your personal data if you request it. It can e.g. be if your data is no longer necessary for the purpose for which we were to use it. You can also contact us if you believe that your personal data is being processed in violation of the law. You can write to us at: (insert e-mail address).

Right of appeal

If you as a consumer want to complain about your purchase, you must contact René Ladefoged. If we do not succeed in finding a solution, you can send a complaint to:

Center for Complaint Resolution
House of Boards
Toldboden 2
8800 Viborg
If you live in an EU country other than Denmark, you can complain to the EU Commission's online complaint portal here - http://ec.europa.eu/odr

The terms and conditions were last updated on 10.05.2021